Working at the Helpdesk

Are there jobs available at the Helpdesk?

There are 3 types of jobs available at the Helpdesk. Most hiring occurs at the beginning of the school year, though there is also some hiring at the beginning of the spring semester as well. The 3 job types are as follows:

Lab Monitor

Monitors the usage of the 3 remote computer labs. Makes sure printers have toner and paper and reports any issues with the computers in the lab. The remote labs are in Albertus Magnus, Howley, and Koffler.

Helpdesk Assistant

Performs the same duties of the Lab Monitor for the 4 computer labs in Accinno. In addition, the Helpdesk Assistant takes calls from students, faculty, and staff related to their computer issues. The Helpdesk Assistant is responsible for troubleshooting the problems over the phone, possibly resolving the issue, and reporting them in the trouble ticket system or escalating the call as necessary. This position requires a slightly higher skill level with the usage of computers running Microsoft Windows and Microsoft Office.

Computer Technician

There are 2 types of Technicians, Field Tech and ResNet Tech. Both positions require an elevated skill level in the usage and repair of computers running Microsoft Windows. Field Techs are responsible for the support of faculty and staff computers during the college's normal business hours. This can include all types of support, including hardware repair and operating system reinstallation. ResNet Techs are responsible for the coverage of the Helpdesk during the regular ResNet hours, as well as supporting student computers – virus and spyware removal, network connectivity, and other basic software support.

How do I go about applying for a position at the Helpdesk?

You will need to visit the Student Employment site through Financial Aid and follow through to the online employment application pages. You will find our positions listed there along with the online application.

After review of the applications, we will ccontact the qualified applicants to schedule interviews. Based on the interviews, we will make our decisions.

What time requirements are involved with working at the Helpdesk?

We ask that you be able to work at least 6 hours per week and be willing to cover other students' shifts as necessary. You may be asked, on occasion, to lift computers, cases of paper, or toner, up to about 40 pounds.

Is there anything else I need to know about working at the Helpdesk?

All jobs at the Helpdesk are only available to full time Providence College undergraduate students.

We also have summer positions available, feel free to inquire about that. If you are an incoming freshman and will definitely be attending Providence College in the fall semester, you are considered a full time student and will be allowed to work during the summer before your freshman year.