ResNet @ Providence College
ResNet offers network and minor software support for students living in the residence halls. We also provide virus, adware, and spyware removal services. We will also attempt to troubleshoot other issues you may be having with your computer.
We will make room visits when necessary. If you have a laptop, we prefer you bring your computer to the Help Desk in Accinno 102. We will fix it there. We do not offer a drop-off service center. If you wish to have your computer looked at or fixed by ResNet or the Help Desk, you must be present for the duration of the repair.
ResNet hours are Sunday thru Thursday from 6:00 pm to 10:00 pm
The follow support services are offered to students:
- Virus removal and installation of McAfee VirusScan
- Spyware removal and installation of various anti-spyware utilities
- Network connectivity support
- Basic software support
- Troubleshooting of other problems when possible and referal to other service providers as necessary
We do not provide the following services:
- Hardware repairs
- Operating system reinstallation
- Advanced software support
We will not support any problems on computers running any version of Windows older than Windows XP (this includes Windows 98, ME, and 2000). We currently only offer basic network troubleshooting for Apple computers running MacOS X. We do not offer support for Apple computers running any version of MacOS older than OS X.
While we will make every attempt to repair any problem, if a problem falls into one of the categories of services we do not provide, we will attempt to troubleshoot the problem and refer the student to a different vendor.
If a student purchased their computer from CompUtopia and they have active Comp-U-Care coverage, we refer them to CompUtopia for any computer problem. Any computer purchased from CompUtopia during the 2005-2006 or 2006-2007 school years came with at least 2 years of Comp-U-Care coverage.
If a student purchased a computer from another vendor and their computer is under warranty from that vendor, we refer them to that vendor. If the warranty has expired and the problem requires a service we do not provide, we refer them to CompUtopia (located on campus), who charges for service. Their charges are comparable to CompUSA, Best Buy, or Staples.
We can be reached at the Help Desk (ext. 4357 or HELP) during these hours. If you have a laptop, we prefer you bring it into the Help Desk, along with your power cable, in order to receive prompt service.
All services are subject to our Indemnity Agreement. If you plan on bringing your system in for service, please print and complete this form beforehand and bring it with your machine.
